Privacy Policy
1. Introduction
Hilary Newman Clinic is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services. It also outlines your rights regarding your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using this website, you consent to the collection and use of your data as described in this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
2. Who We Are
Company Name: Hilary Newman Clinic
3. Information We Collect
We may collect and process the following personal data about you:
Personal Identification Information: Name, email address, phone number, and other details you provide when registering or using our services.
Health Information: Information related to your health that you voluntarily provide when using our health coaching services, such as medical history, lifestyle habits, and goals.
Usage Data: Information about how you interact with our website, including your IP address, browser type, time zone settings, and browsing behaviour.
Marketing and Communications Data: Your preferences in receiving marketing materials from us and your communication preferences.
4. How We Use Your Personal Data
We will only use your personal data in accordance with the law. The most common reasons for processing your data include:
To Provide Services: Using your personal and health information to deliver health coaching services tailored to your needs.
To Communicate with You: Responding to inquiries, providing customer support, and sending updates related to our services.
For Marketing: If you have opted in, we may send you newsletters, promotions, and other communications about Hilary Newman Clinic. You can unsubscribe at any time.
To Improve Our Website: Analysing how users interact with our site to improve functionality and user experience.
For Legal Purposes: Complying with legal obligations, including maintaining records as required by law.
5. Lawful Bases for Processing
We process your personal data on the following lawful bases:
Consent: When you voluntarily provide information for health coaching purposes or opt-in to receive marketing communications.
Contractual Necessity: When processing is required to provide our services to you.
Legitimate Interests: For analysing website usage, improving services, and managing relationships with clients.
Legal Obligation: To comply with applicable laws and regulations.
6. Data Sharing and Disclosure
We will not sell, rent, or trade your personal information to third parties. However, we may share your data with:
Service Providers: Third-party vendors who assist in website hosting, payment processing, or marketing services. We ensure that all third parties maintain strict confidentiality and comply with data protection laws.
Legal Authorities: If required by law, we may disclose your data to regulatory bodies or law enforcement agencies.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new owners.
7. International Transfers
Your personal data may be transferred to and stored in countries outside the UK or European Economic Area (EEA). If we transfer your data to a third country, we will ensure that appropriate safeguards, such as standard contractual clauses, are in place to protect your data in accordance with UK GDPR requirements.
8. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
9. Data Retention
We will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements. In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the data, and the potential risks from unauthorized use or disclosure.
10. Your Rights
Under UK data protection laws, you have the following rights regarding your personal data:
Access: You have the right to request access to the personal data we hold about you.
Correction: You can request corrections to any inaccurate or incomplete data.
Erasure: You have the right to request the deletion of your personal data in certain circumstances.
Objection: You can object to the processing of your data if it is based on legitimate interests.
Restriction: You can request that we restrict the processing of your data in certain circumstances.
Data Portability: You have the right to request that your personal data be transferred to you or another organization.
Withdraw Consent: You can withdraw your consent to data processing at any time, where we rely on consent as the legal basis for processing.
To exercise any of these rights, please contact us at [insert email]. We may ask for proof of identity before responding to any requests.
11. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance user experience and analyse usage. Cookies are small files placed on your device that help us understand how visitors use the site. You can control or disable cookies through your browser settings.
For more information, please refer to our Cookie Policy.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page, and where appropriate, we will notify you by email or through the website.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Hilary Newman Clinic
reception@hilarynewman.com
Suite 3, Westgate House, Gloucester, GL1 2RU